Privacy Policy

1. Introduction

This Privacy Policy explains how Roboi Private Limited (“Roboi”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your information when you access or use:

• Roboi.ai
• Related applications, services, products, and support platforms

Roboi Shop is an e-commerce platform focused on AI, robotics, edge computing, NVIDIA products, robotics hardware, and related technology products.

By using our Platform, you agree to the practices described in this Privacy Policy.

2. Company Information

Roboi follows industry-standard information security and compliance practices, including:

• ISO 27001
• SOC 2 Type II

3. Information We Collect

We may collect the following categories of information:

4. How We Use Your Information

We use collected information for purposes including:

• Processing and fulfilling orders
• Providing customer support
• Managing accounts and transactions
• Shipping and logistics coordination
• Fraud detection and prevention
• Improving platform performance
• Product recommendations
• Compliance and legal obligations
• Security monitoring and auditing
• Internal analytics and reporting

We may also use information to communicate:

• Order updates
• Service announcements
• Product availability
• Promotional offers (where permitted)

5. Payment Information

Payments on the Platform are processed through authorized third-party payment processors and gateways.

Roboi does not store complete payment card details on its own servers.

Payment providers may independently process your information according to their own privacy policies.

6. Cookies and Tracking Technologies

We may use:

• Cookies
• Session identifiers
• Analytics tools
• Performance monitoring technologies

These technologies help us:

• Improve website functionality
• Analyze traffic and usage trends
• Remember user preferences
• Enhance security and fraud detection

You may disable cookies through your browser settings; however, some functionality may be affected.

7. Information Sharing and Disclosure

We do not sell personal information.

We may share information with:

All such disclosures are subject to appropriate confidentiality and security measures.

8. International Transfers

Your information may be processed or stored in India or other jurisdictions where our service providers operate.

By using the Platform, you consent to such transfers, storage, and processing.

We take reasonable measures to ensure appropriate data protection standards are maintained.

9. Data Security

Roboi implements reasonable technical, organizational, and administrative safeguards to protect information against:

• Unauthorized access
• Disclosure
• Alteration
• Destruction
• Misuse

Our security practices align with industry frameworks including:

• ISO 27001
• SOC 2 Type II

Security measures may include:

• Access controls
• Encryption
• Monitoring systems
• Vulnerability assessments
• Incident response procedures

However, no online platform can guarantee absolute security.

10. Data Retention

We retain information:

• As long as necessary for business purposes;
• To comply with legal obligations;
• To resolve disputes;
• To enforce agreements.

Retention periods may vary depending on:

• Nature of the data
• Applicable regulations
• Operational requirements

11. Your Rights

Subject to applicable law, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where applicable
• Object to certain processing activities

To exercise such rights, contact:

support@roboi.ai

We may verify your identity before processing requests.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, products, or services.

Roboi is not responsible for:

• Third-party privacy practices
• External content
• Independent security measures

Users should review the privacy policies of third-party platforms separately.

13. Children’s Privacy

The Platform is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor without proper authorization, we may delete such information.

14. Marketing Communications

Users may receive:

• Promotional emails
• Product updates
• Technical announcements
• Event invitations

You may opt out of marketing communications through:

• Email unsubscribe links
• Contacting us directly

Operational or transactional communications may still be sent where necessary.

15. Compliance and Legal Basis

Roboi processes information in accordance with applicable laws and regulations, including:

• Indian data protection laws
• Contractual obligations
• Security and compliance requirements

Where applicable, processing may be based on:

• Consent
• Contract performance
• Legal obligations
• Legitimate business interests

16. Changes to This Privacy Policy

Roboi may update this Privacy Policy periodically.

Updated versions will be posted on:

Continued use of the Platform after updates constitutes acceptance of the revised policy.

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact: